Maintaining Our 97% Satisfaction Score

After every interaction with Support team, we ask customers to rate their experience. We maintain a 97% satisfaction rate—far higher than the industry average. How does our support team stay on top of everything? By doing more than just “support.” Kaydian Radway, our Director of Implementation & Customer Support explains how we keep customers happy.

Meet Our Speaker

Kaydian Radway

Director, Implementation & Customer Support

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In This Video Series

Industry Insights: Maintaining our 97% Satisfaction Score

Terry Jones (Travelocity), Emily Drennen (Lancaster DoubleTree Resort) and Darlene Rondeau (Leonardo) discuss how mobile has changed the travel shopping experience, what visuals travel shoppers want to see, and what happened once the Lancaster DoubleTree Resort switched to an image-driven website.

Industry Insights: Introducing the Customer Support Team

Terry Jones (Travelocity), Emily Drennen (Lancaster DoubleTree Resort) and Darlene Rondeau (Leonardo) discuss how mobile has changed the travel shopping experience, what visuals travel shoppers want to see, and what happened once the Lancaster DoubleTree Resort switched to an image-driven website.

Industry Insights: Why Hotels Needs to Keep Up with Today’s Travel Shopper

Terry Jones (Travelocity), Emily Drennen (Lancaster DoubleTree Resort) and Darlene Rondeau (Leonardo) discuss how mobile has changed the travel shopping experience, what visuals travel shoppers want to see, and what happened once the Lancaster DoubleTree Resort switched to an image-driven website.

Industry Insights: The Two Major Content Challenges For Hotel Channels (Feat. Milos Krsmanovic)

Terry Jones (Travelocity), Emily Drennen (Lancaster DoubleTree Resort) and Darlene Rondeau (Leonardo) discuss how mobile has changed the travel shopping experience, what visuals travel shoppers want to see, and what happened once the Lancaster DoubleTree Resort switched to an image-driven website.

Industry Insights: The Ultimate Solution for Image Distribution (Feat. Milos Krsmanovic)

Terry Jones (Travelocity), Emily Drennen (Lancaster DoubleTree Resort) and Darlene Rondeau (Leonardo) discuss how mobile has changed the travel shopping experience, what visuals travel shoppers want to see, and what happened once the Lancaster DoubleTree Resort switched to an image-driven website.

Industry Insights: The Image Distribution Challenge for Hotel Chains (Feat. Milos Krsmanovic)

Terry Jones (Travelocity), Emily Drennen (Lancaster DoubleTree Resort) and Darlene Rondeau (Leonardo) discuss how mobile has changed the travel shopping experience, what visuals travel shoppers want to see, and what happened once the Lancaster DoubleTree Resort switched to an image-driven website.

Industry Insights: How To Measure Hotel Website Performance (Feat. Naveen Nawaz)

Terry Jones (Travelocity), Emily Drennen (Lancaster DoubleTree Resort) and Darlene Rondeau (Leonardo) discuss how mobile has changed the travel shopping experience, what visuals travel shoppers want to see, and what happened once the Lancaster DoubleTree Resort switched to an image-driven website.

Industry Insights: Convert A “Looker” Into A “Booker” With UX/UI Design (Feat. Naveen Nawaz)

Terry Jones (Travelocity), Emily Drennen (Lancaster DoubleTree Resort) and Darlene Rondeau (Leonardo) discuss how mobile has changed the travel shopping experience, what visuals travel shoppers want to see, and what happened once the Lancaster DoubleTree Resort switched to an image-driven website.

About the Author Laurel Clayton

Laurel is a content writer, creator, and consumer at Leonardo. With a background in Literature, she's been making content for Leonardo since 2017. When she's not writing, she keeps busy planning trips, taking out library books and making dinner for friends in Toronto.